Acty is remote technical support software for industrial, manufacturing, and field service companies. Compared to its competitors, Acty stands out for its ability to address the specific needs of machinery manufacturers and field maintenance operations. With available add-ons, you can customize Acty to fit your company’s requirements and deliver unmatched support.
Smart Glasses: the future of hands-free support
Acty seamlessly integrates with industrial smart glasses, providing hands-free support for field technicians. The remote technical support software is accessible through an app for Android and iOS/iPhone and is compatible with leading smart glasses models, including:
- Epson Moverio
- RealWear
- Iristick
- Vuzix
Customization & White Label:
your brand, everywhere
Skin Web
Customization of colors and logo in the web version of Acty, used via browser by those receiving support.
Skin App
Customization of the Acty App (iOS and Android) with your company’s logo and colors. Users download the app with your branding.
Clone App
Creation of a dedicated app for iOS and/or Android, published on the App Store and Google Play with your company’s brand and name.
Integrations: connect Acty to your enterprise systems
Microsoft Dynamics integration
An add-on module that allows you to import support session data and multimedia files into the Microsoft Dynamics system.
Salesforce integration
Embed the Acty interface within Salesforce, enabling seamless workflows on a single platform.
API integration
Connect Acty to your CRM or ticketing system via API, enabling customizations and automation.
Integration with Service Qube
Create your own customized service portal by integrating Acty with Service Qube.
Service Qube is a next-generation after-sales portal that transforms technical support and service management. Your customers will have access to a personalized support portal, enabling them to manage support requests in real-time, access an advanced knowledge base and streamline technical assistance workflows.
The Acty integration ensures an optimized workflow, reducing resolution times and improving operational efficiency. A modular and flexible system designed to adapt to your company’s needs and maximize the value of your customer service.
Training: always close to you
Training
Training sessions to maximize the use of Acty’s features and train your technicians.
Onboarding
Assistance with software implementation, including customized configuration.
Consultation
Dedicated support to integrate Acty with your enterprise systems and optimize the remote support process.
Acty tailored for your business:
contact us now!
Every industrial company has unique needs. Get in touch to discover how Acty and Service Qube can enhance your remote support service with a customized and efficient solution.