Salvagnini innovates with remote technical support

Supporto remoto tecnico di Salvagnini

Salvagnini now leverages Augmented Reality technology to deliver the innovation, competency, and service its sheet metal processing customers depend on.

To support excellent service levels and system sales in the increasingly global marketplace, Salvagnini turned to Acty’s video remote assistance software. The machine manufacturer recognized Acty’s intuitive, functional technology would help Salvagnini’s experts quickly provide effective, cost-efficient remote assistance to thousands of users in dozens of countries.

Challenges in Salvagnini

  • Shift to proactive from reactive maintenance
  • More effectively and cost-efficiently support customers worldwide
  • Prevent and better address machine malfunction and failure
  • Enhance customer relationships

“We needed a solution that would connect our technicians with customers in an agile, efficient manner. The Acty software delivered immediate results reducing telephone support intervention times by more than 50%.”

Mauro Maranzan – Service Manager, Salvagnini

Benefits obtained by Salvagnini with Acty

  • Proactive and preventive maintenance
  • Increases first-time fix rate
  • Shorter time to resolution
  • Maximizes Salvagnini and customer productivity
  • Decreases cost of service and support
  • Extends the reach of service and support
  • Accelerates technical training and scalability

Giorgio Nepa CEO

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