Thanks to artificial intelligence, Sophia automatically analyzes your PDF files, making it easier to access information and quickly find any operation described in an instruction manual. Additionally, Sophia can answer questions in any language, regardless of the language in which your PDFs are written!
Always close To you
Document Consultation using Artificial Intelligence
With Sophia, the AI virtual assistant, your technicians can easily access technical documentation. All they need to do is ask a question in natural language, in any language, and Sophia will provide comprehensive answers, complete with links to the relevant pages in the manual.
Chat with your technical documentation. Just ask Sophia.
Sophia is an innovative virtual assistant that integrates directly into your technical manuals, providing quick and precise answers to your questions based on the content of your documents.
Transform your manuals into an easily accessible resource, in any language
Sophia quickly generates relevant and reliable responses based on the documents you upload into the system, without relying on external sources. This ensures that its answers are always confined to your company’s content.
When a question is asked via chat in any language, Sophia responds in the same language with a summary of what’s written in your manual. Additionally, each of Sophia’s responses includes a direct link to the relevant section of the document, providing access to more detailed content, such as images and diagrams.
A new way to get the answers you need
Multilingual interaction for global accessibility
You can upload documents in one language and ask questions in another one. Sophia responds in the language used to ask the question. This makes documentation management possible in international settings, breaking down language barriers.
Reduction in technical support requests
With Sophia, many frequently asked questions are answered directly within the uploaded documentation, reducing the number of inquiries to the support team. This allows your staff to focus on more complex, high-value tasks, boosting the team’s overall efficiency.
24/7 availability for continuous assistance
The virtual assistant is always active, ready to answer questions at any time of day, even outside of business hours. This means that your customers and employees can access the information they need 24/7 without waiting for operator assistance.
Ease of implementation
Using Sophia requires no additional work to optimize your documents. Simply upload your technical manuals in PDF format, and Sophia automatically indexes and makes them searchable. Sophia Flow can also automatically generate Digital Work Instructions.
Intelligent automation
Sophia leverages artificial intelligence to understand and respond to questions based on complex technical documents, eliminating the need for operator-provided answers.
Excellent interactions
Quick and precise responses ensure a highly satisfying user experience, eliminating wait times and increasing satisfaction in your products.
Cost reduction
Sophia reduces the need for dedicated technical support resources, helping to lower your company’s operational costs. Additionally, it saves you from translating documentation into multiple languages.
Scalability
Thanks to its ability to handle a large volume of documents and questions in real-time, Sophia is the perfect solution for rapidly growing companies or those operating in global markets.
Do you want to discover how Sophia can transform your technical documentation management?
See it in action, talk to our consultants, and uncover the full potential of an AI assistant to optimize your work and enhance your users’ experience.
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Consulting your manuals via chat in 4 simple steps
- Upload your documents: easily import your PDFs into Digital Work Instructions without any effort.
- Ask your questions: demand questions about the documents in any language and let the AI do the rest.
- Receive accurate answers: get precise, detailed responses in the language of your choice.
- Navigate quickly: further explore the answers with direct links to the relevant sections of the manuals, accessing the necessary technical details instantly.
Creation of digital work instructions (video or PDF)
Creating work instructions is often a complex and time-consuming task — Sophia Flow provides an effective solution. This artificial intelligence module can analyze a technical video or manual, break it down into logical subtopics, and automatically generate a step-by-step operational guide, available in any language. Within minutes, a simple video or PDF is transformed into a clear, structured DWI (Digital Work Instructions) document, ready to be used in the field.
Privacy, company know-how, and technical specifications are safe
In terms of compliance and security, we are certified according to the international standards ISO 27001 and ISO 9001, and we are fully compliant with the European Union’s General Data Protection Regulation (GDPR).
Regarding the use of Artificial Intelligence tools: your data, documents, and technical information are not used to train LLM models and are in no way, even indirectly, made available to third parties using AI.
Sectors
Sophia can be utilized across a wide range of industries, including:
Find the solution that best fits your business reality
Sophia is a component of Acty software
Our customer support software is easy to use, adapts seamlessly to the diverse needs of companies, and incorporates innovative technologies that will become your market differentiators.