Always close To you

AR Remote Support software for your service

Acty is an Augmented Reality remote support software dedicated to industrial, production, and field service companies. Compared to competing products, Acty stands out because it solves the specific problems of companies that manufacture machinery and perform field maintenance.

Request a demo

Intuitive, efficient, and easy-to-use software

Without installing Apps, 3D Augmented Reality and automatic translator functions are immediately available, with or without Smart Glasses. Acty offers everything you can expect from professional software used by industrial market leaders.

Request a demo: our consultants will show you the Acty features that best meet your remote assistance needs.

Request a demo!

Key features

AUGMENTED REALITY WITH 3D OBJECTS

Use new AR technologies with 3D objects on smartphones or smart glasses. Then, draw the information and guide the field technician in solving the problem.

AUTOMATIC VOICE TRANSLATION

If you export your products, you must break down language barriers when providing field support. Activate the automatic translator; you have more than 100 languages at your disposal.

COMPREHENSIVE ASSISTANCE REPORTS

Collect all the assistance information: photos, videos, customer data, GPS location, TAGs, tickets, and messages. Then, create a PDF report with a simple click.

QR CODE TO REQUEST ASSISTANCE

To request remote assistance, simply scan a QR Code with your smartphone. Apply a QR Code to your machinery and configure the call based on the maintenance contract.

FIELD TRAINING OF TECHNICIANS

Reduce the costs of integrating new personnel. Technicians with less experience can become immediately productive thanks to the assistance received remotely from a more experienced colleague.

REDUCTION OF TRAVEL COSTS

Remote assistance software like Acty makes it easier and more intuitive to solve problems by operating remotely, thus saving your company on travel costs.

DIGITIZATION AND SERVITIZATION

If your business model moves from selling a product to selling a service, Acty and other Service Hub software will guide you through digitization.

GREENER BUSINESS ORGANIZATION

Through Acty, you can facilitate sustainability and have a greener company. Operating remotely results in a reduction of commuting and, therefore, of pollutant emissions and road traffic.

Industrial sector leaders use Acty

ABB
Cavanna
amadalogo
Bosch_Rexroth
salvagnini
ATS-Corp

prima_industrie
IVECO
Olympus
handtmann
System logistics
fives

Start improving your remote support!

Every industrial reality has its own unique story. Let’s get in touch: our consultants will show you the Acty features that best meet your remote assistance needs.

Contact us

Smart Glasses: the hands-free remote support

Acty’s Augmented Reality can work with or without smart glasses.

The field technician with smart glasses receives remote instructions with arrows, symbols, text, and 3D objects directly on the glasses’ lenses. Acty is the only software currently on the market that brings 3D Augmented Reality to RealWear smart glasses.

Learn more about remote assistance with smart glasses

The digital transformation for your industry

Many companies use Acty’s augmented reality remote support to add value to their service and maintenance activities and increase productivity. Find out how to improve your service!

Acty is a software developed by Icona Srl Let Icona Srl help you communicate with your counterparts at every touchpoint. Our easy-to-use customer support software easily adapts to different company needs and implements innovative technologies that will become your market differentiating factors.

Tell us about your needs

Contact us to discuss your business reality. Our consultants will show you the Acty features that best meet your remote assistance needs.

Message Sent
Error