How to start a remote video assistance

remote support in ar - acty

Connect to the operator

Choose the option you prefer. Send a web-based Acty login link (Web Expert) and start support without installing anything. Or use the application.

remote support in ar - acty

Frame the problem

Connect to smart glasses or the operator's mobile device in the field, wherever you are, and watch what happens.

remote support in ar - acty

Support your customer

Provide the directions you need. With augmented reality features, draw and annotate instructions directly in the operator's field of view. Don't speak the same language? Take advantage of simultaneous translations. Have a doubt? Invite a more experienced colleague to collaborate.

Web Expert
Acty is already in your pocket

With Acty, make and receive visual assistance on the device of your choice, without downloading anything. It frees you and your technician from the need to download the Acty application to enjoy all the video assistance functions available. Thanks to Web Expert, you can also use Acty in full from the web browser in the smartphone in your pocket.

Find out more

Features Highlights

Augmented Reality (AR)

Draw and annotate real-time and remote directions, arrows, shapes, signs and text, directly in the field operator’s field of view.


The expert can set his own language and that of the customer to send chat messages that will be automatically translated and displayed by Acty in over 60 languages.

Screen Sharing

Any page on the PC that contains an application (pdf, web, cad, etc) can be shared on the screen of the connected device to support operations.

Smart Glasses

Collaborate in video assistance with Acty hands-free. Smart glasses allow you to wear your device without holding it in your hand.

Video Recording

Record video of the assistance through the camera on your smartphone, tablet, or smart glasses, creating training pills or evidence of work done.


Simultaneously connect multiple experts during video assistance for comprehensive support. Everyone will be able to see, speak and provide annotations.

Report PDF

Download the service report in PDF, analyze the data and make decisions to improve your service. Also useful as proof of work done.

White Label

For companies interested in valorizing their brand, Acty proposes different types of customization of the App that can adapt to every single business need.

All the features

  • Audio/video assistance 20 min/day Free
  • Unlimited audio/video support Named and Floating
  • Cloud storage of image and video recordings 30 days, max 6 GB
  • PC and mobile use
  • Web Expert and Web Client
  • Use Smart Glasses
  • Use with external camera
  • Annotations Augmented Reality
  • Annotations in Freeze mode
  • Directions with Live Pointer
  • Drawing with palette of objects
  • Taking photos and recording video
  • Download photos and videos
  • Foto editing
  • QRCode Scan
  • Single Sign-On (SSO)
  • AR Meeting Assistance
  • Screen Sharing
  • Digital Zoom
  • Full screen display
  • Automatic video quality adjustment
  • HD video quality management
  • Turn on/off smartphone led
  • Pause video
  • Chat with technician
  • Expert group chat
  • Push notifications
  • Instant text and voice translation
  • Machine and service tags
  • File transfer
  • GPS position
  • Address book companies and contacts
  • Customer satisfaction
  • Call management for groups and experts
  • Invite via SMS, email and link sharing
  • 20 free SMS per month
  • Privacy and GDPR management
  • Assistance form
  • Search assistance
  • Download PDF report
  • Export assistance in .csv
  • Guest Access in meeting Floating
  • White label: Skin Package add-on
  • White label: Clone App add-on
  • CRM integration add-on
  • Microsoft Dynamics integration add-on
  • SalesForce integration add-on
  • Zapier integration add-on
  • Deskoala integration add-on
  • Cloud Storage Connector add-on
  • Proprietary Storage Connector add-on