Acty for unlimited, 24/7 global support

Companies exporting machineries or operate internationally face a major daily challenge: providing fast and effective technical assistance to customers and technicians in different countries, overcoming language barriers, time zones, and high travel costs.
With Acty, you can offer unlimited global support, thanks to integration with your corporate systems, for improved service efficiency and reduced operational costs.

Real-time global technical support

Acty allows companies to provide unlimited technical support to customers anywhere in the world without having to physically send their own technicians.
Thanks to augmented reality support, a remote expert can guide a field operator with precise visual instructions directly on the screen of the mobile device or through smart glasses. This drastically reduces machine downtime and travel costs.

No more time zones – support is always active
Acty provides 24/7 assistance management through the organization of remote support shifts in different countries.
This means your customers no longer have to wait for local business hours to receive help: support is always available. Companies adopting Acty for their global support service gain a significant competitive advantage:

• Overcoming geographic limitations: technical assistance worldwide, without travel.
• No time limits: support active 24/7, anywhere in the world.
• Enhanced customer service: increased customer satisfaction and strengthened brand image.

• Global remote technical support for your service/a>
• Enhance your service operations with a remote visual assistance software

Integration with your systems: Acty fits into your infrastructure

Acty is not just remote assistance software, but a real strategic tool that integrates with the systems already in use in your company, such as ERP, CRM, and ticketing management systems.

• Connection with CRM to track every intervention and analyze data.
• Synchronization with ERP for efficient spare parts and order management.
• Centralized management of support requests to better organize the service.

This means your technicians can directly access support information, maintenance history, and technical manuals without having to switch platforms.

By integrating Acty with your CRM, ticketing, and ERP systems, you can track every technical assistance activity and improve service quality. Thanks to optimized workflows, centralized data, and faster and more effective support, you will offer your global customers a seamless experience.
With Acty, you can also monitor the quality of technical support by analyzing real-time intervention statistics. This allows you to evaluate technician performance, reduce response times, and identify areas of improvement in your service for increasingly efficient and scalable support.

• Remote video support for maintenance and troubleshooting of complex machinery
• Digitize your operating procedures with Work Instructions.

Graphic customization and White Label

With Acty White Label, remote support becomes a natural extension of your brand. Customize the graphic interface on web and mobile with your logo, colors, and visual identity, offering a consistent and professional experience to your customers. A technical support that speaks your company’s language.

With the Clone App feature for iOS and Android, we develop a dedicated version of Acty, published under your company’s name and brand on Apple and Google stores. This option allows you to offer a customized app to your customers, improving brand recognition and customer experience.
Your customers can request support with a simple click, without having to navigate external platforms. The app becomes the single access point for all support requests.

The advantages of the Clone App:

• Greater loyalty: a customized app strengthens the bond with your customers and enhances your brand perception.
• Immediate support: direct access to assistance for customers and technicians.
• More control: you decide which features to offer and how to customize the support experience.
• Competitive advantage: offer an innovative service compared to your competitors, standing out in the global market.

Guarantee unlimited and uncompromised technical support, anytime and anywhere.
Acty revolutionizes industrial technical assistance, breaking down language and geographic barriers to offer global, fast, and efficient remote support. Thanks to its advanced technology, it enables companies to reduce operational costs, optimize resources, and improve service quality, increasing competitiveness in the international marke