ECOM Instruments and Acty to provide hands-free remote collaboration in hazardous areas
Acty, the remote video collaboration and support solution developed by Icona Srl, and ECOM Instruments, the global leader in connected workers solutions for hazardous areas, announce their partnership to grow and strengthen both organizations’ ability to provide remote collaboration.
Facing increasingly complex challenges is putting pressure on many companies. It is becoming increasingly complicated to keep extensive facilities fully operational and efficient while maintaining compliance with technical and regulatory requirements.
The partnership between Acty and ECOM Instruments solves these needs. Customers will now benefit from hands-free collaboration, and field technicians can provide real-time support leveraging an innovative joined smart glasses solution in demanding environments. They will then be able to increase productivity and complete remote support tasks safely and efficiently.
All this unlocks new potentials and increases workflow safety, efficiency, and transparency, whether in conventional applications or Industry 4.0 scenarios.
About ECOM Instruments
ECOM Instruments is the world’s leading connected worker solutions company for hazardous areas. As an industry pioneer, it has played a central role in developing explosion protection for mobile devices since 1986. It has confirmed its technological expertise with innovations like intrinsically safe smartphones, tablets, and smart glasses.
The largest global companies trust ECOM Instruments devices in the energy, chemical, mining, and pharmaceutical industries to keep their frontline workers safe while enabling higher productivity.
Ecom Instruments is a Pepperl+Fuchs brand. As part of the Pepperl+Fuchs Group, a technology leader for industrial sensor technology and intrinsically safe explosion protection, customers benefit from a seamless portfolio with technologies for conventional and Industry 4.0 applications.
Acty is the remote video collaboration software that allows you to see through the eyes of your field technicians. It will enable you to guide them step-by-step during remote service and maintenance interventions, solving problems in real-time. Using smart glasses, remote experts can work hands-free, accurately diagnose the critical issue, find a solution, reduce the time to understand the problem and avoid unnecessary travel expenses.
Acty is developed by Icona Srl, an IT company that develops and sells customer support and after-sales software to make remote collaboration intuitive and innovative. Our customer support software is easy to use, adapts easily to different business needs, and adopts innovative technologies. Our software solutions are based on tracking to optimize support and increase your business. Icona Srl is part of Icona Technology Spa.
Icona Marketing Department