How Acty’s Automatic Translation can solve critical technical issues in real-time
In the industrial sector, where companies operate complex machinery exported worldwide, technical problems must be resolved quickly to avoid costly downtime and disruptions for customers. Acty, with its Real-Time Automatic Voice Translation feature, is a powerful tool that enables problem-solving even when language barriers exist.
Resolving a production line failure with technicians speaking different languages
Imagine a specific scenario where an Italian company that manufactures packaging machinery has installed a production line at a plant in Brazil. A critical sensor on the machine stops functioning correctly, halting production. The local technician, who does not speak Italian and has limited English, urgently needs assistance from the engineering team in Italy to resolve the issue.
With Acty, the Brazilian technician initiates a remote assistance video session and activates simultaneous voice translation. This allows the Italian engineers to communicate in real-time, sending spoken instructions that Acty instantly translates into Portuguese. As the Italian engineer explains the diagnostic procedure, such as checking the wiring and calibrating the sensors, Acty translates every word so the technician can follow the process accurately, directly in Portuguese.
- Improve your global technical support with automatic voice translation
- Optimize field technicians performance:augmented reality training.
Step-by-Step procedure to resolve the issue
Thanks to Acty’s integration with supported smart glasses, the Brazilian technician can view detailed visual instructions, like arrows and 3D symbols, overlaid on the machine. The remote engineer guides the technician step-by-step through the sensor replacement process,including specific safety instructions and functional checks. Within minutes, the technician completes the job independently, with automatic translation eliminating the need for pauses to interpret or ask for clarification.
- Remote Augmented Reality support for your technicians
- Discover the benefits of integrated real-time translation
Economic and operational advantages
With Acty’s automatic voice translation, the issue is resolved without the need to send a technician from Italy, saving on travel expenses and significantly speeding up recovery time. In an economic and geopolitical context where travel is costly and complex, Acty enables companies to maintain high standards of global support without increasing operational costs.
This example highlights how Acty’s real-time automatic translation can optimize productivity and enhance customer service, making companies more efficient and competitive in the global market.
