Optimize technical support requests by providing assistance in multiple languages
In the industrial sector—where machine downtime can result in extremely high costs—the effectiveness of technical support depends not only on response speed or technical expertise, but also on the ability to communicate clearly and immediately, without language barriers.
When exporting machinery or managing international installations, the language barrier often represents a significant obstacle to successful operations. Acty, with its real-time automatic voice translation feature, is a game-changer for companies: it enables multilingual technical support by breaking down language barriers and ensuring direct, accurate assistance anywhere in the world.
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Case study: real-time support for a packaging line installed in Poland
An Italian company specializing in packaging machinery recently installed an automated line at a client’s site in Poland. After the startup, the customer encountered an issue during the heat-sealing phase. In the past, this would have required urgently sending an Italian technician onsite, incurring in high travel costs and several days of machine downtime.
Instead, using Acty, the company immediately launched a remote support session: the Italian technician guided the Polish operator via augmented reality video call, providing real-time visual instructions directly on the machine.
Thanks to automatic voice translation, the entire conversation was seamless: instructions in Italian were instantly understood by the Polish operator, who was able to carry out the intervention independently. The issue was resolved in under an hour, with no travel expenses and complete customer satisfaction.
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Enhance customer experience with instant multilingual support
Acty integrates a simultaneous voice translation feature that enables technicians to provide support in over 120 different languages during remote assistance sessions or via smart glasses. The translation occurs directly within the platform—no need for external apps or additional steps—resulting in faster interventions, clear communication, and significant reductions in operational costs.
The integration of automatic translation into the Acty platform significantly improves the customer experience: receiving support in one’s native language enhances the perception of professionalism, expertise, and customer focus. This becomes a key factor in customer loyalty, especially in foreign markets where technical support is often one of the main criteria for choosing a supplier.
With Acty, there is no longer a need to send personnel abroad. Customers can carry out interventions directly or local maintenance staff can be engaged and made immediately operational. Contact us for a personalized consulting.
