Overcome technical turnover and hire foreign staff with Acty’s voice translation
After exploring the topic of recruiting international talent for the R&D department, let’s now take a closer look at foreign technicians working in the field.
In the industrial production and maintenance sector, high technician turnover and the difficulty of finding qualified personnel are everyday challenges. Increasing globalization, combined with the need to maintain high operational standards, calls for innovative solutions capable of breaking language barriers and shortening training times.
Acty, a remote assistance software with automatic voice translation and augmented reality, offers a practical approach to solving these issues quickly and cost-effectively.
- Remote Support with Augmented Reality for field technicians
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Accelerated training with Augmented Reality: operational in just a few days
The onboarding of new technicians—often young or foreign—usually involves a long training period. With Acty, however, the training process is drastically simplified thanks to augmented reality. Through interactive AR modules and smart glasses, technicians can view step-by-step instructions directly on the machine, receiving visual guidance from an experienced remote colleague.
This immersive learning method improves comprehension and enables rapid mastery of complex tasks.
In practice, a junior technician can begin working independently within a few days, reducing traditional training costs and boosting productivity right away.
Break all language barriers with Automatic Voice Translation
One of the biggest obstacles to hiring foreign staff—especially in technical fields—is communication. With Acty, this issue is completely eliminated. The simultaneous voice translation feature enables smooth conversations between technicians and operators who speak different languages, translating over 120 languages in real time during video calls or chats.
Whether it’s a Polish worker or a Brazilian technician, there’s no need for them to speak Italian: thanks to the built-in voice translation, they can interact directly with colleagues and clients, receive instructions, and collaborate in real time.
Moreover, this feature is fully integrated into Acty’s interface, without the need to switch apps or tools, and it’s compatible with smart glasses, allowing for hands-free use.
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Ongoing remote support for international technicians
Acty’s competitive advantage lies in its ability to make non-native-speaking personnel operational immediately. Foreign technicians, even during their first field experience, can rely on continuous support from experienced colleagues assisting remotely through AR and voice translation.
They receive precise instructions, view diagrams and 3D annotations directly in their field of view, and are guided step-by-step through each task.
This approach significantly reduces dependence on senior on-site staff and enables companies to expand their international maintenance networks without multiplying costs. It also creates opportunities to internalize or redirect tasks that were previously outsourced to local providers in export markets.
With Acty, the future of field service is already here: a concrete solution to overcome the challenges of turnover, slow training, and language barriers. Start building a global, efficient, and always-operational technical network today.
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