Preserve company know-how and ensure operational continuity when a technician leaves the company
With the Silver Tsunami (mass retirement of experienced technicians), companies risk losing decades of practical experience. Acty becomes the safehouse of this knowledge.
When an experienced technician leaves a company, the greatest risk is the loss of a valuable asset: their operational skills, knowledge of the machines, and solutions to recurring problems. In companies where field experience is worth its weight in gold, the turnover of experienced technical personnel can cause delays, errors, and unexpected costs.
But today it’s possible to avoid this scenario. With tools like Acty, companies can preserve internal know-how by transforming every technical intervention into a permanent digital asset. Thanks to session recording in the cloud, a true “Digital Twin” of knowledge is created: a shared company archive where videos, photos, and solutions don’t just remain in the individual’s memory, but become accessible to new hires.
- Discover how Sophia AI Enterprise creates validated operational knowledge ready to be used when it matters
- Digitize your operating procedures with Work Instructions
Digitize skills to ensure business continuity
The first step to safeguarding your company’s skills is to digitize operational knowledge. With Acty Work Instructions, every procedure—from routine maintenance to troubleshooting—can be transformed into step-by-step digital operating instructions.
These instructions aren’t just PDFs: they’re interactive, updatable content, including technical diagrams, videos, checklists, and annotations, built directly on the experience of senior technicians. But there’s no need to spend hours writing manuals: thanks to the artificial intelligence of Sophia Insight, simply drag and drop the raw video recording of an expert technician’s intervention (even several hours long) to automatically obtain a structured procedure. AI analyzes the video, breaks it down into key passages, and generates text descriptions and images, automatically indexing the knowledge of senior technicians before they leave the company. These instructions are interactive, constantly updated content that can be consulted on smartphones or PCs.
Pass on the heritage of technical skills
By using 3D Augmented Reality, Acty further enhances the effectiveness of digital instructions and drastically reduces the need for physical support. A junior technician no longer has to wait for a mentor to be available: they can access a searchable archive containing the history of past interventions, learning how an experienced colleague solved the same problem months earlier.
If live support is needed, field technicians can receive visual instructions overlaid directly on the system via smartphone or smart glasses. Arrows, symbols, and 3D objects guide the technician step by step, while the “Freeze Frame” function allows precise instructions to be drawn even on still images in the event of limited bandwidth. This approach makes what was once only transmitted verbally visible and understandable, ensuring that expertise remains operational for the entire team.
The benefits are concrete: less downtime, less need for constant supervision, and faster onboarding of new hires, who can become autonomous in a much shorter time.
The combination of AI-generated digital instructions and remote support in augmented reality is the most powerful tool for addressing the challenge of know-how transfer.
Digital instructions and augmented reality are not the future: they are the present of companies that want to grow, innovate and make their know-how a real competitive advantage.
If you want to learn more about how to implement Acty in your company to protect your operational know-how, contact us!
