Real-time Voice Translation, AI Virtual Assistant, and much more: Discover Release 7.3
Acty, the leading platform for remote assistance and technical support solutions, has just released an update packed with innovative new features that promise to revolutionize the user experience. This release includes real-time audio translation, technical documentation consultation with the AI Virtual Assistant Sophia, the Expert-Operator video Switch for greater flexibility during demonstrations, and improved chat response management. Let’s explore the new features together.
Real-Time Voice Translator: break down language barriers
With the new Real-Time Voice Translation feature, Acty offers a real-time translator that allows seamless communication without language barriers. Now, you can interact with clients worldwide, even if they speak different languages. During support sessions, the system automatically detects the start and end of each sentence, translating it vocally into the other party’s language in real-time.
Key benefits:
- Barrier-Free Communication: Engage with international clients without worrying about language differences.
- Simplified Process: No need for external translation tools. The translation happens automatically without interruptions.
- Extended Multilingual Support: Over 120 languages are available to meet linguistic needs.
How does it work? Imagine assisting a Japanese client while you speak Italian. Enable chat and voice translation and set the languages. Each of your sentences will be instantly translated into Japanese and communicated to your client, and vice versa, ensuring a smooth conversation as if you both spoke the same language.
This feature is only available for Concurrent licenses. It is accessible on the Acty app for all Android devices (Smartphones, Tablets, and Smart Glasses). Browser access is available on PC and Mac through Chrome, Edge, and Safari, though mobile browser access has some limitations (Android only supports Chrome and Edge, iOS only supports Safari).
Sophia: your AI Virtual Assistant integrated into technical documentation
Sophia is your AI virtual assistant embedded directly within your digital technical documentation. Powered by Artificial Intelligence, Sophia allows you to ask questions and receive relevant and reliable answers based on the documents you upload into Acty without pulling from external sources. This ensures that the information provided is always accurate and limited to company content, guaranteeing that each response is secure and controlled.
Additionally, thanks to automatic indexing, every answer includes a direct link to the relevant section of the document for quick access to more details, such as images and diagrams.
Sophia consults the manual in Italian and answers the technician in Japanese.
Key benefits:
- Instant Response: Ask specific questions in natural language and get answers based on the manual’s content, saving time.
- Easier Consultation: Each answer includes a direct link to the relevant section of the manual, complete with images and diagrams.
- Reduced Support Load: Sophia can autonomously answer customers’ technical questions, making them more self-sufficient and reducing the number of support requests.
- 24/7 Availability: Provides continuous assistance, even when human support isn’t available.
How does it work? Upload your manuals and technical documentation in PDF format into the Digital Work Instructions editor and enable Sophia. Acty automatically indexes the content, and Sophia will be ready to answer your questions immediately.
Expert-Operator Switch: Seamless and Interactive Support
One of the most anticipated features is the Expert-Operator video Switch, which allows you to alternate between the customer’s camera view and the expert’s during a support session, enabling the expert to conduct a demonstration.
Key benefits:
- Real-Time Visual Demonstrations: This allows the expert to demonstrate visually how to solve a problem, making technical support clearer and more effective.
- Increased Control Over the Session: The expert can manage the entire session by switching between views, ensuring precise guidance for resolving complex issues.
- Interactive and Engaging Support: Turns technical support into a more dynamic and interactive experience, enhancing customer understanding and improving the overall quality of assistance.
How does it work? Suppose you’re connected from a PC with an external camera or, even better, in a mobile-to-mobile session. In that case, the system can automatically switch to the expert’s camera to show in detail how to resolve a problem, enhancing the quality of the support provided.
Reply to Specific Messages: clearer and more structured communication
Chat management has been improved by introducing the Reply to Specific Messages feature. Now, you can directly reply to a single message sent by the customer, quoting the original question to keep the conversation context clear and organized.
Key benefits:
- Clarity in Responses: Avoid confusion by quoting the original message, especially when questions are numerous or complex.
- Better Conversation Management: Ideal for handling intricate conversation threads without losing track.
- Improved Customer Experience: Precise responses enhance customer satisfaction, making them feel heard and understood.
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• Free consulting by our experts • Full sofware demo
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