Reduce travel and on-site technician costs abroad with Acty’s Augmented Reality

In the field of maintenance for complex plants and machinery, travel expenses represent one of the main cost drivers for companies operating internationally. Sending specialized personnel abroad for technical support involves high costs, organizational complexity, and long response times, all of which negatively affect profitability and operational efficiency.

In this context, Acty, a remote technical support software powered by Augmented Reality (AR), offers a concrete solution. Thanks to its advanced features, Acty dramatically cuts travel-related expenses and reduces or eliminates the need for resident technicians abroad, optimizing time, resources, and company performance.

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Remote technical support: cut travel expenses

Every technical trip comes with an average cost that includes flights, accommodation, daily allowances, and unproductive hours. When fast or frequent support is needed, these costs can become unsustainable. Acty allows companies to intervene remotely, eliminating the need to send a technician on-site.

With a simple connection via smartphone or tablet, the on-site technician can be guided step-by-step by a remote expert. No app installation or complex infrastructure is required. Remote support can also be provided via smart glasses, enabling a fully hands-free experience that improves safety and field operations.

For companies exporting machinery, this means nearly zero travel costs per technical intervention, while also increasing response speed and service quality.

AR solutions for solving problems remotely

Acty’s power is fully realized through Augmented Reality with 3D objects, allowing symbols, arrows, annotations, and instructions to be overlaid directly on the machinery view. This enables a technician at headquarters to guide a field operator with unprecedented precision, even during complex interventions.

With Acty, you can:

• Solve problems in real time without waiting for a senior technician to arrive
• Overcome language barriers with real-time voice translation in over 120 languages
• Reduce the risk of operational errors thanks to clear, customized visual instructions

Integration with smart glasses and mobile devices ensures instant communication between the support provider and the field technician, even when separated by thousands of kilometers.

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Acty increases efficiency by reducing the need for travel

Thanks to its modular structure, Acty enables companies to completely rethink the management of technical support abroad. Businesses can reduce or eliminate the permanent presence of technicians in other countries, opting instead for less specialized personnel who become immediately operational with remote guidance.

Additionally, Acty makes it possible to:

• Train technicians in the field remotely, reducing onboarding costs;
• Centralize technical expertise, increasing service quality and control;
• Launch new value-added services, such as remote-assisted maintenance, generating new revenue streams.

Reducing business travel isn’t just about saving money—it also enhances corporate sustainability by lowering the environmental impact of travel and improving work organization.

Greater competitiveness, lower costs

In an increasingly competitive and globalized industrial landscape, reducing costs without compromising quality is a strategic necessity. Acty provides companies with a practical tool to optimize international technical support, minimizing travel, boosting responsiveness, and improving overall efficiency. A decisive step toward the industry of the future. Contact us for a personalized consulting.