Remote assistance without borders: the revolution of integrated voice translation in Acty
In the industrial technical assistance sector, speed and precision in problem resolution are critical factors. However, globalization has introduced new challenges: many companies export machinery and equipment worldwide, requiring them to support technicians and customers who speak different languages.
Acty’s integrated simultaneous voice translation solves this problem, enabling technical support in over 100 languages, without interruptions, external apps, or wasted time.
The problem: a jammed machine in a factory in Japan
An Italian company producing packaging machinery sold a machine to a manufacturing plant in Japan. After years of operation, the machine stops working, halting production. The local technician, who only speaks Japanese, contacts customer support in Italy, where the expert who needs to assist him speaks only Italian.
Communication quickly becomes difficult: the technician attempts to explain the issue using technical terms in broken English, but the Italian expert struggles to understand. Whatsapp video calls does not help either, due to language barriers and the impossibility to describe the right parts of the device to be checked. After several failed attempts, the company considers sending a technician from Italy—a solution that immediately presents high costs and long response times.
- Improve your global technical support with automatic voice translation
- Optimize field technicians performance:augmented reality training.
Acty’s rapid intervention thanks to integrated voice translation
With Acty, technical support can step in immediately, without the need for interpreters or manual translations. The technician in Japan initiates a video call with the Italian expert directly through Acty. Without requiring interpreters or manual translations, Acty translates spoken instructions in real time, ensuring smooth and effective communication.
Fast communication is essential to resolve malfunctions before they become critical issues. With Acty’s integrated voice translation, an expert can provide immediate assistance, regardless of the technician’s language.
- Remote Augmented Reality support for your technicians
- Discover the benefits of integrated real-time translation
Technical support in over 100 languages with voice translation
The export of industrial machinery requires efficient, multilingual after-sales support. With Acty, technical support is no longer limited by language barriers: thanks to automatic voice translation, operators can instantly communicate with customers and technicians in over 100 languages.
This leads to increased efficiency and reduces errors caused by language misunderstandings, improving service quality and customer satisfaction.
Reduce response times with integrated automatic translations
Acty integrates voice translation directly into the remote assistance platform, eliminating the need to switch between applications.
Traditional voice translation solutions require users to switch between multiple tools, slowing down operations and increasing the risk of errors. Many technicians rely on external translators or smartphone apps, but these tools are not designed for remote assistance environments and cause frequent workflow disruptions.
Acty is a competitive and strategic solution that makes technical support truly global, improving resource management and optimizing after-sales service. Companies that export machinery can now ensure immediate, efficient customer service without language barriers and without the need for interpreters or costly travel.
