Sell abroad without foreign language support issues: Acty’s technical revolution

Expanding business beyond national borders is the natural next step for many companies that manufacture industrial machinery. However, providing post-sales technical support in a foreign language often becomes an insurmountable obstacle.

Understanding the customer’s needs, giving clear instructions, ensuring safety during interventions—all of this becomes more challenging when technical language gets lost in translation. Foreign clients need immediate, clear, and professional support, but multilingual technicians or interpreters specialized in the industrial sector are often unavailable.

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Multilingual technical support for international customers

One of the main challenges for companies exporting industrial equipment is managing technical support across borders. When a customer calls from a foreign site due to a malfunction, they often don’t speak Italian—or even technical English. In these cases, the risk of misunderstandings is high, and resolution times tend to increase.

With Acty, support can be centralized: technicians at headquarters can connect remotely, view the machinery through the field operator’s camera, and interact using voice instructions that are translated in real time. The system transmits live images, augmented reality annotations, and voice communications in multiple languages, breaking down all communication barriers.

This approach enables companies to:

• Directly manage international support tickets without relying on local branches or distributors;
• Reduce response times and increase customer satisfaction;
• Work safely and more effectively, even in critical environments or with complex machinery.

This marks a true paradigm shift: Acty enables professional, understandable technical support in any language—even in complex sectors such as plant engineering, packaging, energy, or industrial automation—strengthening companies’ competitiveness in global markets.

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Expand your global business with support in over 100 languages

Providing multilingual technical service is no longer a luxury reserved for multinational corporations.
Acty is not just a technological tool—it’s a strategic ally for international growth.

The ability to deliver support in over 100 languages makes it possible to:

• Enter new markets where technical assistance was previously a barrier;
• Provide high-quality after-sales service in countries that lacked dedicated local presence;
• Enhance your international reputation and footprint with efficient, localized customer service.

Moreover, Acty allows companies to expand into new markets without investing in foreign infrastructure. Thanks to compatibility with smartphones, tablets, and smart glasses, technicians can provide immediate support—even to customers located thousands of kilometers away.

And there’s more: the simultaneous translation feature opens new opportunities in human resources as well. With Acty, companies can:

• Hire foreign staff (technicians, maintenance operators, engineers) who don’t speak Italian and make them operational immediately through remote support and real-time voice translation;
• Cut logistical costs by avoiding staff travel and reducing machinery downtime;
• Offer premium support in countries where language or structural barriers once made competition impossible.

With remote augmented reality assistance and automatic voice translation, companies can expand internationally in a safe, efficient, and scalable way—without the need to build a local technical network in every country or invest in costly multilingual training programs.

Would you like to discover how to activate multilingual technical support for your international customers?
Our consultants will show you how Acty can transform your after-sales service into a true competitive asset in the global market.
Contact us for a personalized consultation.