Tired of receiving vague support requests?
Technical support departments are often overwhelmed by vague requests and customers who struggle to describe the technical issues they’re facing, not to mention the difficulty of understanding complex documentation, especially when it’s written in a foreign language different from their own.
In this context, Acty, through Sophia, the intelligent AI-based assistant for consulting technical manuals—allows customers to independently access interactive documentation. This drastically reduces the burden on technical support teams while significantly improving the user experience.
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Give customers independent access to digital manuals
With Sophia, customers can consult machine digital manuals on their own, without needing to browse through lengthy pages or complex PDFs. The system is designed to guide users directly to the relevant section of the manual, even when their requests are vague or use non-technical terms.
This approach is particularly effective when the operator is unfamiliar with technical terminology, such as in the case of foreign operators or staff with general training. Sophia simplifies interactions with documentation, making it more accessible and adapting to the user’s way of thinking. This reduces the time needed to find information and increases overall customer satisfaction.
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Enhance the customer experience with AI-guided documentation
With Sophia, technical documentation evolves from a static archive to an active support system. Customers interact with a simple, intuitive interface that delivers instant, relevant answers.
This AI-based interaction is radically different from traditional consumer “virtual assistants,” which often fail to understand specific technical contexts or provide accurate answers. In contrast, Sophia is built for industrial use: it integrates information from manuals, operating instructions, and quality checklists, enabling users to find exactly what they need—even using mobile devices or smart glasses. The result is an advanced customer experience, aligned with the most innovative digital standards and capable of generating loyalty and perceived value.
AI and servitization for the industrial sector
Want to know how Sophia can be configured with your company’s manuals?
Our consultants will show you how Acty can transform your after-sales service into a true competitive asset in the global market.
Contact us for a personalized consultation.
