Vuzix and Acty: new partnership to provide remote assistance to the manufacturing industry

Vuzix

March 24, 2022 – Acty, the remote video assistance software developed by Icona Srl, and Vuzix Corporation, a leading supplier of Smart Glasses and Augmented Reality (AR) technology and products, announce their partnership.

Acty’s use cases span machinery, manufacturing, and field service and specific customer verticals include material working (metal, glass, wood, plastic, etc.), laser cutting, packaging, food and beverage, various appliances and equipment, and energy. Most of Acty’s current customers are in the manufacturing sector. They work in complex and sometimes even dangerous environments, where concentration, alertness, and efficiency are of utmost importance. With Acty software and Vuzix smart glasses, the sharing of information, communication, and support is made easy. As a result, customers save time, work effortlessly and carry out all their operations more smoothly. Acty is the remote video support software that allows you to see through the eyes of your technicians in the field.

The Augmented Reality features built into Acty allow you to guide technicians step-by-step during service interventions and troubleshoot problems in real-time. With the use of Vuzix smart glasses, remote experts can work hands-free, accurately diagnose the critical problem and find a solution, reduce the time to understand the problem, and avoid unnecessary travel expenses. You can enjoy an exclusive 15-day free trial.

About Acty

Acty is the remote video assistance software that allows you to see with the eyes of your technicians in the field. The Augmented Reality features integrated into Acty allow you to guide technicians step by step during service interventions and solve problems in real-time. Thanks to the use of smart glasses, remote experts can work hands-free, accurately diagnose the critical issue, find a solution, shorten the time to understand the problem and avoid unnecessary travel expenses.

“We are very excited about our partnership with Vuzix, which allows us to take a step forward in the digital transformation of our customers.  With Vuzix’s innovative and high-performance smart glasses, we will be able to more effectively meet our customers’ need to assist remotely and at the same time work hands-free”

Giorgio Nepa – Chief Executive Officer at Icona.

Acty is developed by Icona Srl, an IT company that develops and sells customer support and after-sales software to make assistance intuitive and innovative. Our customer support software is easy to use, adapts easily to the different needs of companies, and adopts innovative technologies. All our solutions are based on the concept of tracking: tracking allows you to both optimize support and increase your business. Icona Srl is part of Icona Technology Spa.

About Vuzix Corporation

Vuzix is a leading provider of smart glasses and augmented reality (AR) technologies and products for the consumer and enterprise markets. The company’s products include personal displays and wearable computing devices that offer users a high-quality portable viewing experience and provide solutions for mobility, wearable displays, and augmented reality. Vuzix holds 245 patents and patents in progress and numerous IP licenses in the field of Video Eyewear.

“Vuzix smart glasses running Acty software represents compelling remote support solutions for a wide range of use cases and market verticals. We look forward to working with Icona to bring this solution to an expanding list of customers.”

Paul Travers, President and Chief Executive Officer at Vuzix

Media Relations
Icona Marketing Department
[email protected]

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