Detail features

Plans
Free
Named
Floating
Installing the support software on more than 1 PC
Multiple emails with a single license
Providing audio/video support
Max 20’ a day
Unlimited
Unlimited
Filing recorded images and videos in Cloud mode
30 Days 6GB
30 Days 6GB
PLATFORM
Mobile App (iOS and Android) for client
PC App for expert (Mac and Windows)
Web App for expert (PC and Mobile)
Use on mobile without installation (web) for client
Use with Smart Glasses
CAMERA
Selection of smartphone camera (rear or frontal)
Turning the LEDs on and off
Digital zoom
Use with external cameras
AUDIO / VIDEO
Mute michrophone (both customers and expert)
Pause the video
Automatic bandwidth adaptation (based on network conditions)
Video quality management (HD)
ASSISTANCE
Queuing system
Taking photos from remote devices
Video recording of the support provided
Indications in Augmented Reality
Indications in Freeze mode
Saving photos with indications
Extensive objects palette in drawing
Live pointer
Screen sharing
Meeting
Indications in meeting
Chat with customers
Connection status
File transfer
Text and voice translation
QR Code scanning
GPS location
Full screen view
ASYNC FUNCTIONALITIES
Drawing on a photo from gallery
Photo editing
Experts chat
Send message to offline custimers (Push notifications)
20 SMS/month for free
Invite customers via SMS
Invite customers via email
Customer code sharing
DATA SAVING
Assistance sheets
Assistance search
Associate company to a customer
Companies & customers address book
Custom machinery and assistance tags
Customer satisfaction management
Download photos and videos
Download assistance reports in PDF
Assistances data export to CSV
Dashboard (Acty utilization statistics for expertes and customers)
CALL
Call with pin
Call to all company experts
Choose the expert to call for customer (configurable)
Choose the group of expert to call for customer (configurable)
Leave a chat message on no-answer
Call phone call on no answers
Company visibility in App list
Control over the access of anonymous, validated, registered
Custom privacy management
QRCODE
Creation of QR Codes with a easy call link
Association of a company to a QR Code
Association of a machine serial number to a QR Code
ADMIN
Management of company experts
Management of company administrators
Management of company experts groups
Mandatory Single Sign-On (SSO)
Email support 9:00-18:00
Free
Installing the support software on more than 1 PC
Multiple emails with a single license
Providing audio/video support
Max 20’ a day
Filing recorded images and videos in Cloud mode
PLATFORM
Mobile App (iOS and Android) for client
PC App for expert (Mac and Windows)
Web App for expert (PC and Mobile)
Use on mobile without installation (web) for client
Use with Smart Glasses
CAMERA
Selection of smartphone camera (rear or frontal)
Turning the LEDs on and off
Digital zoom
Use with external cameras
AUDIO / VIDEO
Mute michrophone (both customers and expert)
Pause the video
Automatic bandwidth adaptation (based on network conditions)
Video quality management (HD)
ASSISTANCE
Queuing system
Taking photos from remote devices
Video recording of the support provided
Indications in Augmented Reality
Indications in Freeze mode
Saving photos with indications
Extensive objects palette in drawing
Live pointer
Screen sharing
Meeting
Indications in meeting
Chat with customers
Connection status
File transfer
Text and voice translation
QR Code scanning
GPS location
Full screen view
ASYNC FUNCTIONALITIES
Drawing on a photo from gallery
Photo editing
Experts chat
Send message to offline custimers (Push notifications)
20 SMS/month for free
Invite customers via SMS
Invite customers via email
Customer code sharing
DATA SAVING
Assistance sheets
Assistance search
Associate company to a customer
Companies & customers address book
Custom machinery and assistance tags
Customer satisfaction management
Download photos and videos
Download assistance reports in PDF
Assistances data export to CSV
Dashboard (Acty utilization statistics for expertes and customers)
CALL
Call with pin
Call to all company experts
Choose the expert to call for customer (configurable)
Choose the group of expert to call for customer (configurable)
Leave a chat message on no-answer
Call phone call on no answers
Company visibility in App list
Control over the access of anonymous, validated, registered
Custom privacy management
QRCODE
Creation of QR Codes with a easy call link
Association of a company to a QR Code
Association of a machine serial number to a QR Code
ADMIN
Management of company experts
Management of company administrators
Management of company experts groups
Mandatory Single Sign-On (SSO)
Email support 9:00-18:00
Named
Installing the support software on more than 1 PC
Multiple emails with a single license
Providing audio/video support
Unlimited
Filing recorded images and videos in Cloud mode
30 Days 6GB
PLATFORM
Mobile App (iOS and Android) for client
PC App for expert (Mac and Windows)
Web App for expert (PC and Mobile)
Use on mobile without installation (web) for client
Use with Smart Glasses
CAMERA
Selection of smartphone camera (rear or frontal)
Turning the LEDs on and off
Digital zoom
Use with external cameras
AUDIO / VIDEO
Mute michrophone (both customers and expert)
Pause the video
Automatic bandwidth adaptation (based on network conditions)
Video quality management (HD)
ASSISTANCE
Queuing system
Taking photos from remote devices
Video recording of the support provided
Indications in Augmented Reality
Indications in Freeze mode
Saving photos with indications
Extensive objects palette in drawing
Live pointer
Screen sharing
Meeting
Indications in meeting
Chat with customers
Connection status
File transfer
Text and voice translation
QR Code scanning
GPS location
Full screen view
ASYNC FUNCTIONALITIES
Drawing on a photo from gallery
Photo editing
Experts chat
Send message to offline custimers (Push notifications)
20 SMS/month for free
Invite customers via SMS
Invite customers via email
Customer code sharing
DATA SAVING
Assistance sheets
Assistance search
Associate company to a customer
Companies & customers address book
Custom machinery and assistance tags
Customer satisfaction management
Download photos and videos
Download assistance reports in PDF
Assistances data export to CSV
Dashboard (Acty utilization statistics for expertes and customers)
CALL
Call with pin
Call to all company experts
Choose the expert to call for customer (configurable)
Choose the group of expert to call for customer (configurable)
Leave a chat message on no-answer
Call phone call on no answers
Company visibility in App list
Control over the access of anonymous, validated, registered
Custom privacy management
QRCODE
Creation of QR Codes with a easy call link
Association of a company to a QR Code
Association of a machine serial number to a QR Code
ADMIN
Management of company experts
Management of company administrators
Management of company experts groups
Mandatory Single Sign-On (SSO)
Email support 9:00-18:00
Floating
Installing the support software on more than 1 PC
Multiple emails with a single license
Providing audio/video support
Unlimited
Filing recorded images and videos in Cloud mode
30 Days 6GB
PLATFORM
Mobile App (iOS and Android) for client
PC App for expert (Mac and Windows)
Web App for expert (PC and Mobile)
Use on mobile without installation (web) for client
Use with Smart Glasses
CAMERA
Selection of smartphone camera (rear or frontal)
Turning the LEDs on and off
Digital zoom
Use with external cameras
AUDIO / VIDEO
Mute michrophone (both customers and expert)
Pause the video
Automatic bandwidth adaptation (based on network conditions)
Video quality management (HD)
ASSISTANCE
Queuing system
Taking photos from remote devices
Video recording of the support provided
Indications in Augmented Reality
Indications in Freeze mode
Saving photos with indications
Extensive objects palette in drawing
Live pointer
Screen sharing
Meeting
Indications in meeting
Chat with customers
Connection status
File transfer
Text and voice translation
QR Code scanning
GPS location
Full screen view
ASYNC FUNCTIONALITIES
Drawing on a photo from gallery
Photo editing
Experts chat
Send message to offline custimers (Push notifications)
20 SMS/month for free
Invite customers via SMS
Invite customers via email
Customer code sharing
DATA SAVING
Assistance sheets
Assistance search
Associate company to a customer
Companies & customers address book
Custom machinery and assistance tags
Customer satisfaction management
Download photos and videos
Download assistance reports in PDF
Assistances data export to CSV
Dashboard (Acty utilization statistics for expertes and customers)
CALL
Call with pin
Call to all company experts
Choose the expert to call for customer (configurable)
Choose the group of expert to call for customer (configurable)
Leave a chat message on no-answer
Call phone call on no answers
Company visibility in App list
Control over the access of anonymous, validated, registered
Custom privacy management
QRCODE
Creation of QR Codes with a easy call link
Association of a company to a QR Code
Association of a machine serial number to a QR Code
ADMIN
Management of company experts
Management of company administrators
Management of company experts groups
Mandatory Single Sign-On (SSO)
Email support 9:00-18:00
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