AR Remote Video Support Software for Industrial Technicians
Assist technicians, customers and field operators without having to travel to the machine or site. Acty is remote video support software with augmented reality, designed for industrial manufacturers, machinery companies and field service organizations managing maintenance, troubleshooting, installations, testing, inspections and remote training. Reduce response times and make your experts’ technical knowledge available wherever it is needed.
Remote visual assistance powered by augmented reality
Acty is an industrial remote visual assistance software solution that connects an on-site technician with a remote expert through live video. Unlike a standard video call, the expert does not have to rely only on verbal explanations. They can interact directly with the video stream and place visual instructions over the image of the machine or equipment. During the session, the expert can show the technician which component to inspect, where to intervene, which command or control to use, how to complete a technical procedure, which anomaly or condition to check, and which sequence of operations to follow.
The technician receives immediate visual guidance while continuing to work on the equipment. This makes communication clearer and helps experts provide more structured assistance during maintenance, troubleshooting and other field service activities.
Remote video support designed for industrial service
3D AR annotations
Add arrows, symbols, text and visual markers to the live video to highlight components, inspection points and operating sequences.
Simultaneous voice translation
Communicate with international technicians and customers using simultaneous voice translation in more than 120 languages.
AI-powered technical documentation
Access information contained in manuals through Sophia AI. Technicians and experts can retrieve procedures, instructions and technical information.
Images and video
Capture evidence of the machine’s condition and retain useful information for later analysis, training or service traceability.
Expert–operator pov switching
Allow the expert and on-site operator to switch perspectives during the session. This is useful when the expert needs to demonstrate a procedure.
Mobile devices and smart glasses
Join sessions through smartphones, tablets, computers or compatible wearable devices, depending on the working environment and activity.
Trusted by companies managing service and maintenance worldwide
Start improving your remote support!
Every industrial business has its own story. Contact us: our consultants will show you the Acty features that best meet your remote assistance needs.
Contact usBenefits of remote maintenance and visual support
Faster response times
Remote experts can begin assessing the issue without waiting for travel to be arranged and completed.
Lower service travel costs
Activities that can be resolved remotely do not require transport, accommodation or other travel-related costs.
Reduced machine downtime
Faster access to expert support can accelerate preliminary diagnosis and allow recovery activities to begin sooner.
Better use of specialist knowledge
Experienced technicians can support multiple customers, sites or field engineers during the same day without being limited by travel.
Knowledge transfer
Remote sessions become opportunities for practical coaching and field-based training.
Improved service traceability
Images, recordings and session information can help document the issue, the instructions provided and the activities performed.
Remote inspections and audits
Acty can be used to conduct preliminary inspections and remote audits by sharing live images of machines, components and working environments with a qualified specialist. During a remote inspection, users can:
- guide the operator towards the required inspection points;
- capture images of the observed conditions;
- visually highlight anomalies or non-conformities;
- discuss the checks to be completed;
- collect visual evidence during the session;
- document the findings for subsequent review.
Remote audits may support preliminary checks, technical reviews, activity acceptance and supervision of local personnel. Whether an inspection can be completed entirely remotely depends on the purpose of the audit, applicable standards and organizational procedures
Industrial remote support use cases
Technical assistance and malfunction resolution
Guide customers and operators through anomaly identification, preliminary checks and recovery procedures.
Machine installation and commissioning
Supervise machine positioning, connections, configuration and start-up activities from a distance.
Scheduled maintenance
Support technicians during inspections, component replacements and periodic checks defined by the maintenance plan.
Remote inspections and audits
Allow inspectors, quality managers and technical specialists to view machines, components and procedures remotely.
Field training
Demonstrate procedures directly in the environment where they must be performed.
Dealer and service network support
Connect internal experts with authorized service centers, dealers, distributors and customer technicians.
Work hands-free with smart glasses
When technicians need both hands to complete an activity, Acty can be used with compatible industrial smart glasses. The remote expert sees the workplace from the technician’s point of view, while the technician can move around the equipment and use tools without holding a smartphone or tablet.
Through the smart glasses, the operator can receive visual guidance directly within their field of view, including AR annotations placed over the equipment.
Acty supports professional smart glasses including RealWear and Epson Moverio.
Global technical support without language barriers
When manufacturers, service centers and customers operate in different countries, language can slow down diagnosis and increase the risk of misunderstandings.
Acty’s simultaneous voice translation allows operators and experts to speak in their preferred language during the remote support session. The system supports more than 120 languages, helping manufacturers collaborate with international customers, distributors and field technicians.
Acty is a software developed by Icona Srl
Let Icona Srl help you communicate with your counterparts at every touchpoint. Our easy-to-use customer support software easily adapts to different company needs and implements innovative technologies that will become your market differentiating factors.