AR Remote Support software for your service
Acty is an Augmented Reality remote support software dedicated to industrial, production, and field service companies. Compared to competing products, Acty stands out because it solves the specific problems of companies that manufacture machinery and perform field maintenance.
Intuitive, efficient, and easy-to-use software
Without installing Apps, 3D Augmented Reality and automatic translator functions are immediately available, with or without Smart Glasses. Acty offers everything you can expect from professional software used by industrial market leaders.
Request a demo: our consultants will show you the Acty features that best meet your remote assistance needs.
Key features
AUGMENTED REALITY WITH 3D OBJECTS
Use new AR technologies with 3D objects on smartphones or smart glasses. Then, draw the information and guide the field technician in solving the problem.
AUTOMATIC VOICE TRANSLATION
If you export your products, you must break down language barriers when providing field support. Activate the automatic translator; you have more than 100 languages at your disposal.
COMPREHENSIVE ASSISTANCE REPORTS
Collect all the assistance information: photos, videos, customer data, GPS location, TAGs, tickets, and messages. Then, create a PDF report with a simple click.
QR CODE TO REQUEST ASSISTANCE
To request remote assistance, simply scan a QR Code with your smartphone. Apply a QR Code to your machinery and configure the call based on the maintenance contract.
FIELD TRAINING OF TECHNICIANS
Reduce the costs of integrating new personnel. Technicians with less experience can become immediately productive thanks to the assistance received remotely from a more experienced colleague.
REDUCTION OF TRAVEL COSTS
Remote assistance software like Acty makes it easier and more intuitive to solve problems by operating remotely, thus saving your company on travel costs.
DIGITIZATION AND SERVITIZATION
If your business model moves from selling a product to selling a service, Acty and other Service Hub software will guide you through digitization.
GREENER BUSINESS ORGANIZATION
Through Acty, you can facilitate sustainability and have a greener company. Operating remotely results in a reduction of commuting and, therefore, of pollutant emissions and road traffic.
Industrial sector leaders use Acty
Start improving your remote support!
Every industrial reality has its own unique story. Let’s get in touch: our consultants will show you the Acty features that best meet your remote assistance needs.
Contact usSmart Glasses: the hands-free remote support
Acty’s Augmented Reality can work with or without smart glasses.
The field technician with smart glasses receives remote instructions with arrows, symbols, text, and 3D objects directly on the glasses’ lenses. Acty is the only software currently on the market that brings 3D Augmented Reality to RealWear smart glasses.
The digital transformation for your industry
Many companies use Acty’s augmented reality remote support to add value to their service and maintenance activities and increase productivity. Find out how to improve your service!
Discover how to digitize your service
Acty is a software developed by Icona Srl
Let Icona Srl help you communicate with your counterparts at every touchpoint. Our easy-to-use customer support software easily adapts to different company needs and implements innovative technologies that will become your market differentiating factors.