Customer service calls don’t have to throw off your day. In moments, you or your most qualified expert can be at the job site or factory floor, speaking in real-time with the person working on the problem. With the ability to see what they are seeing and the functionality to draw diagrams on their display, you can troubleshoot and solve the problem before the end of the workday.
Train technicians on the job
Traditionally, training takes a lot of time and resources, but it doesn’t have to. With field service software Acty, your technicians can learn how to do the job while on the job. Remote experts can guide them through processes without having to be on-site, and the technician will learn faster since they are doing the work rather than just watching.
Verify Buyoff Criteria
Buyoffs are necessary but often demanding when it comes to time and resources. Pulling together the entire team, agreeing on a time and place, and traveling to the job site is not only a hassle – it can be downright inefficient. With Acty, the field service software in AR, your entire team can be virtually on-site for the buyoff, speak with the other party, and inspect critical components without the usual overhead of a business trip. Make good use of everyone’s time!
Build confidence with your customers
Customers ultimately want to know that they can count on their suppliers to be available when they run into issues. With Augmented Reality field service software, you can prove that your customers made the right choice doing business with you. With unbeatable response time and a host of features to enable clear and concise communication, augmented reality technology can set you apart from the competition in a matter of hours.