Field Service
Empower your field technicians with real-time remote support and cutting-edge AR tools to reduce downtime, cut costs, and boost customer satisfaction. Acty enables technicians to solve complex problems faster, with the confidence of expert guidance—anytime, anywhere.
Augmented Reality Remote Support for Field Service Teams
Help field technicians solve complex issues with live expert support, augmented reality guidance and instant access to technical knowledge.
Acty is remote support software for field service teams operating on industrial machinery, equipment and complex installations. Through live video, 3D AR annotations, smart glasses, AI-powered manuals and Digital Work Instructions, technicians can collaborate with remote specialists, follow guided procedures and document the work completed directly in the field.
Reduce avoidable site visits, shorten resolution times and make expert knowledge available across your entire service network.
Give every field technician access to expert support
Field technicians often work far from product specialists, engineering teams and senior colleagues.
When an unexpected issue occurs, they may have to rely on telephone calls, photographs, messages or incomplete descriptions of the problem. This can slow down diagnosis and lead to additional visits when the technician does not have all the information or expertise required to complete the intervention.
Acty connects the field technician with a remote expert through an interactive video session.
The expert sees the equipment in real time, asks the technician to inspect specific areas and adds visual indications directly to the live image. Both users can therefore work on the same problem, even when they are located in different cities or countries.
How Acty supports field service operations
Live remote video assistance
The field technician shares a live view of the machine or installation with a remote expert.
3D augmented reality guidance
Arrows, text, symbols and 3D objects can be placed over the live video to show where and how to intervene.
Smart glasses for field service
Technicians can use compatible smart glasses when they need both hands to work.
Technical documents
Manuals, diagrams, photographs and videos can be shared during the support session.
Digital Work Instructions
For repeatable activities, technicians can follow structured, step-by-step procedures containing text, images, videos, checklists and safety information.
Multilingual communication
Simultaneous voice and text translation supports more than 120 languages, helping international technicians, customers and experts collaborate during field activities.
Reduce avoidable site visits
Not every customer request requires a technician to travel immediately.
Some issues can be handled through preliminary checks, remote configuration, guided troubleshooting or customer-assisted procedures. With Acty, the service team can first assess the problem visually and determine whether:
- the customer can complete a safe standard check;
- a local technician can be guided remotely;
- a replacement component is required;
- a specialist must attend the site;
- additional information should be collected before dispatch.
This helps companies distinguish between interventions that can be managed remotely and those that genuinely require an on-site visit.
The economic impact of travel costs on Field Service profitability
Field service use cases
Remote troubleshooting and diagnostics
Connect the technician with a remote expert to inspect alarms, components and operating conditions.
Installation and commissioning
Support local technicians during equipment positioning, connection, configuration, calibration and start-up.
Corrective maintenance
Assist technicians during fault identification, component replacement and restoration activities.
Preventive maintenance
Provide step-by-step procedures and checklists for scheduled inspections, cleaning, adjustments and component replacements.
Field inspections and audits
Guide technicians towards inspection points, collect photographs and videos, and document the checks carried out.
On-the-job training
New technicians can perform standard tasks under the supervision of a remote senior expert.
Hands-free AR for field service
Smart glasses allow technicians to receive support without holding a phone or tablet.
This is particularly useful when the technician must operate tools, move around large equipment or work in environments where stopping repeatedly to consult a device is impractical. With Acty, compatible smart glasses can be used to:
- share the technician’s point of view;
- receive live expert guidance;
- view AR annotations over the equipment;
- consult Digital Work Instructions;
- access technical information;
- document the activity completed.
Acty supports professional devices including RealWear, Epson Moverio and other compatible industrial smart glasses.
Results that matter
AR-enabled field service doesn’t just improve internal efficiency—it transforms the customer journey. Faster issue resolution, fewer service appointments, and transparent visual communication lead to higher customer satisfaction.
Get started with Acty
Integrate Acty into your field service ecosystem
Acty is not intended to replace every FSM, CRM, ERP or ticketing platform.
It adds remote visual assistance, technical communication and operational knowledge to the existing service workflow. Through APIs and project-specific integrations, Acty can exchange information with enterprise systems and connect remote support activities with customer, asset or service-request data.The integration model depends on the software used, the available APIs and the operational process to be supported.
This is more credible than the current claim that Acty integrates “seamlessly” with every Salesforce, Microsoft Dynamics or FSM environment. The present page makes that broad statement without explaining integration scope or conditions.
Insights
Optimize Field Service time and costs with AR
Boost efficiency, reduce costs, and support technicians remotely with real-time AR tools.
Integrated calendar for appointment management
Struggling to find a suitable time for both you and your customers? Select an available time slot.
Augmented Reality (AR): what is it?
Learn the difference between AR, VR, and MR—and explore for industrial and field service use.