Field Service
Augmented Reality (AR) is rapidly becoming an indispensable tool for field service, which is the industry that deals with the installation, maintenance and repair of equipment and systems at customer sites. Acty is the augmented reality field service software that transforms field service into a more streamlined and cost-effective procedure that maximizes business results with minimal expense. Installations, remote maintenance and repairs will no longer be a problem, guide your field technicians!
Remote Assistance software for Field Service
Using Acty, AR’s field service software, allows you to work more efficiently and accurately, reducing the risk of errors and the time it takes to complete the job. Field technicians are able to meet any type of task, whether it is an installation, remote maintenance, or repair, because they are supported by remote experts who provide them with real-time support through the use of augmented reality, video and photo taking, and documentation and project sharing. At any time, field technicians can share images of a breakdown with remote experts: videos and photos of the support are archived from time to time, so that future resolutions are faster. The videos and photos also come in handy in case a technician needs to be away.
Make your field service work excellent
Remote Installation
Reduce time and costs associated with installing equipment and systems at customer sites. With AR, real-time support can be provided to technicians performing the installation, allowing them to view additional information, such as step-by-step instructions, directly in their field of view. In addition, AR in field service can be used to provide remote support to technicians, allowing them to request assistance from remote experts by accessing and requesting additional information during installation.
Remote Training
Accelerate training and knowledge transfer among field service technicians. Remote training with AR can be done from anywhere, making it especially useful for field service technicians who often have to travel for work. It is possible to use augmented reality to show technicians new techniques or to help them better understand the operation of certain equipment, and to improve communication between field service technicians and their supervisors, allowing them to easily share information and updates on work in progress.
Remote Maintenance
Increases efficiency, accuracy, and safety in performing maintenance. Remote maintenance is repair or maintenance of equipment or systems performed remotely, without the need for a technician to be physically present at the location of the equipment to be maintained. With Acty you can carry out this type of activity remotely, thanks to AR and the support of remote experts who guide you step by step in carrying out the intervention.
The functions in Acty
Remote guidance
Acty is the man you’ve been missing. Remotely guide on-site technicians by pointing live in Augmented Reality with directions, arrows, shapes, signals and text and sharing documentation.
Web Expert and Web Client
Start or receive remote assistance with a simple link, without downloading the app. Useful for urgent interventions or for those who are unfamiliar with the use of their device.
GPS position
For each remote support intervention, after acceptance by the technician, you can detect the exact GPS location where the assistance is carried out.
QR Code scan
To identify machinery you can use the barcode or QR Code reader to obtain the identification code of the item displayed remotely.
Assistance form
For every support session carried out, the identity of the parties involved are recorded on a form, along with details of the activity carried out and the photos and videos taken during the assistance.
Hands-free
To receive hands-free assistance, the field technician can use smart glasses and speed up inspection and site operations.
Global leaders use Acty
Enhance your service with a single platform
AR Remote Support
Increase the operational efficiency of your technicians to provide remote support and access to knowledge.
Work Instructions
Empower your field technicians with step-by-step digital work instructions to simplify operations.
Service Hub
Centralizes all service operations in one platform to improve industrial customer service.
Start improving your field operations!
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Giorgio Nepa
CEO