Revolutionize your customer service with Service Hub
Through Service Hub industrial and manufacturing companies can simplify customer service, reduce costs, and improve customer satisfaction. Service Hub allows for 24/7 support and is particularly useful when exporting machinery to different parts of the world and managing support across different time zones.
Your web portal for providing customer support
To be competitive in the manufacturing industry, it is crucial to increase resource efficiency and offer fast and qualified assistance. Service Hub is the web portal to optimize customer service for your service department and generate additional recurring revenue through subscriptions.
It is a solution that provides a range of innovative features, including remote support in augmented reality, always up-to-date user manuals, maintenance procedures, troubleshooting anq support request.
The benefits of Service Hub
OPTIMIZED SERVICE MANAGEMENT
Centralize information, procedures, user manuals, and service reports in one tool for your customer service department.
EFFICIENT KNOWLEDGE TRANSFER
Staff with little experience can benefit from Service Hub to receive real-time or self-service assistance on machinery or equipment.
CUSTOMER SATISFACTION
Provide immediate personalized assistance, including through Augmented Reality and Smart Glasses. Build strong relationships with your customers and be perceived as a reliable partner.
OVERCOME TIME ZONE ISSUES
Service Hub allows for 24/7 support and is particularly useful when managing support across different time zones.
Industry leaders use Service Hub
Discover the potential of Service Hub!
A good start is half the battle: brainstorm with our consultants to get an overview of the Service Hub features that best meet your needs.
Contact usThe modules of Service Hub
Live Help
Remotely support your customers in augmented reality and help them resolve faults in real time.
User Manuals
Collect all technical manuals of machinery in one place and share them within the portal.
Maintenance Procedures
Create work instructions for your machinery and help your customers perform self-service maintenance.
Troubleshooting
Handle emergencies independently by troubleshooting with FAQs and how-tos posted on the portal.
Support
Open support request directly linked to your machinery and send it to your service e-mail.
Already have your own web support portals? Add them to Service Hub!
Every company can customize the portal based on their needs, selecting the services to provide to their customers according to service optimization requirements.
If you already have your own web support portals, you can integrate them into Service Hub. The customization of this tool is comprehensive: in addition to the existing services, you can add any other type of section, material, or information.
Discover how to digitize your service
Service Hub is a software developed by Icona Srl
Let Icona Srl help you communicate with your counterparts at every touchpoint. Our easy-to-use customer support software easily adapts to different company needs and implements innovative technologies that will become your market differentiating factors.