Pricing

Are you ready to empower your workforce with Acty?
Try Acty for free for 15 days. At the end of the trial choose the subscription plan that suits your reality or continue to use Acty in the Free version.

Free ? Performs up to 20 minutes of assistance per day from PC or mobile. Available features: smartphone camera selection, led flashlight on/off, full-screen display, video pause, and queue entry.

Gratis

  • 60 min/month
  • Single user access
  • Limited functionality
  • No credit card required

Free Trial

Named ? Activate a personal license combined with a single login. Only you can connect to an operator, from the location of your choice. Choose to use Named licenses only or Floating licenses side by side.

€50*

  • Unlimited use
  • Single-user use
  • Limited functionality
  • Monthly or annual purchase

Free Trial

Floating ? Activate a Floating license that can be used by multiple experts. Activate multiple Floating licenses if you want multiple experts to work simultaneously. In this case, the licenses are not named and can be used by anyone in your organization.

€150*

  • Unlimited use
  • Simultaneous use
  • Full functionality
  • Monthly or annual purchase

Free Trial

* Note: Prices shown are for commercial use only and do not include VAT.

Detail features

Plans
Free
Named
Floating
Installing the support software on more than 1 PC
Multiple emails with a single license
Providing audio/video support
Max 20’ a day
Unlimited
Unlimited
Filing recorded images and videos in Cloud mode
30 Days 6GB
30 Days 6GB
PLATFORM
Mobile App (iOS and Android) for client
PC App for expert (Mac and Windows)
Web App for expert (PC and Mobile)
Use on mobile without installation (web) for client
Use with Smart Glasses
CAMERA
Selection of smartphone camera (rear or frontal)
Turning the LEDs on and off
Digital zoom
Use with external cameras
AUDIO / VIDEO
Mute michrophone (both customers and expert)
Pause the video
Automatic bandwidth adaptation (based on network conditions)
Video quality management (HD)
ASSISTANCE
Queuing system
Taking photos from remote devices
Video recording of the support provided
Indications in Augmented Reality
Indications in Freeze mode
Saving photos with indications
Extensive objects palette in drawing
Live pointer
Screen sharing
Meeting
Indications in meeting
Chat with customers
Connection status
File transfer
Text and voice translation
QR Code scanning
GPS location
Full screen view
ASYNC FUNCTIONALITIES
Drawing on a photo from gallery
Photo editing
Experts chat
Send message to offline custimers (Push notifications)
20 SMS/month for free
Invite customers via SMS
Invite customers via email
Customer code sharing
DATA SAVING
Assistance sheets
Assistance search
Associate company to a customer
Companies & customers address book
Custom machinery and assistance tags
Customer satisfaction management
Download photos and videos
Download assistance reports in PDF
Assistances data export to CSV
Dashboard (Acty utilization statistics for expertes and customers)
CALL
Call with pin
Call to all company experts
Choose the expert to call for customer (configurable)
Choose the group of expert to call for customer (configurable)
Leave a chat message on no-answer
Call phone call on no answers
Company visibility in App list
Control over the access of anonymous, validated, registered
Custom privacy management
QR CODE
Creation of QR Codes with a easy call link
Association of a company to a QR Code
Association of a machine serial number to a QR Code
ADMIN
Management of company experts
Management of company administrators
Management of company experts groups
Mandatory Single Sign-On (SSO)
Email support 9:00-18:00
Free
Installing the support software on more than 1 PC
Multiple emails with a single license
Providing audio/video support
Max 20’ a day
Filing recorded images and videos in Cloud mode
PLATFORM
Mobile App (iOS and Android) for client
PC App for expert (Mac and Windows)
Web App for expert (PC and Mobile)
Use on mobile without installation (web) for client
Use with Smart Glasses
CAMERA
Selection of smartphone camera (rear or frontal)
Turning the LEDs on and off
Digital zoom
Use with external cameras
AUDIO / VIDEO
Mute michrophone (both customers and expert)
Pause the video
Automatic bandwidth adaptation (based on network conditions)
Video quality management (HD)
ASSISTANCE
Queuing system
Taking photos from remote devices
Video recording of the support provided
Indications in Augmented Reality
Indications in Freeze mode
Saving photos with indications
Extensive objects palette in drawing
Live pointer
Screen sharing
Meeting
Indications in meeting
Chat with customers
Connection status
File transfer
Text and voice translation
QR Code scanning
GPS location
Full screen view
ASYNC FUNCTIONALITIES
Drawing on a photo from gallery
Photo editing
Experts chat
Send message to offline custimers (Push notifications)
20 SMS/month for free
Invite customers via SMS
Invite customers via email
Customer code sharing
DATA SAVING
Assistance sheets
Assistance search
Associate company to a customer
Companies & customers address book
Custom machinery and assistance tags
Customer satisfaction management
Download photos and videos
Download assistance reports in PDF
Assistances data export to CSV
Dashboard (Acty utilization statistics for expertes and customers)
CALL
Call with pin
Call to all company experts
Choose the expert to call for customer (configurable)
Choose the group of expert to call for customer (configurable)
Leave a chat message on no-answer
Call phone call on no answers
Company visibility in App list
Control over the access of anonymous, validated, registered
Custom privacy management
QR CODE
Creation of QR Codes with a easy call link
Association of a company to a QR Code
Association of a machine serial number to a QR Code
ADMIN
Management of company experts
Management of company administrators
Management of company experts groups
Mandatory Single Sign-On (SSO)
Email support 9:00-18:00
Named
Installing the support software on more than 1 PC
Multiple emails with a single license
Providing audio/video support
Unlimited
Filing recorded images and videos in Cloud mode
30 Days 6GB
PLATFORM
Mobile App (iOS and Android) for client
PC App for expert (Mac and Windows)
Web App for expert (PC and Mobile)
Use on mobile without installation (web) for client
Use with Smart Glasses
CAMERA
Selection of smartphone camera (rear or frontal)
Turning the LEDs on and off
Digital zoom
Use with external cameras
AUDIO / VIDEO
Mute michrophone (both customers and expert)
Pause the video
Automatic bandwidth adaptation (based on network conditions)
Video quality management (HD)
ASSISTANCE
Queuing system
Taking photos from remote devices
Video recording of the support provided
Indications in Augmented Reality
Indications in Freeze mode
Saving photos with indications
Extensive objects palette in drawing
Live pointer
Screen sharing
Meeting
Indications in meeting
Chat with customers
Connection status
File transfer
Text and voice translation
QR Code scanning
GPS location
Full screen view
ASYNC FUNCTIONALITIES
Drawing on a photo from gallery
Photo editing
Experts chat
Send message to offline custimers (Push notifications)
20 SMS/month for free
Invite customers via SMS
Invite customers via email
Customer code sharing
DATA SAVING
Assistance sheets
Assistance search
Associate company to a customer
Companies & customers address book
Custom machinery and assistance tags
Customer satisfaction management
Download photos and videos
Download assistance reports in PDF
Assistances data export to CSV
Dashboard (Acty utilization statistics for expertes and customers)
CALL
Call with pin
Call to all company experts
Choose the expert to call for customer (configurable)
Choose the group of expert to call for customer (configurable)
Leave a chat message on no-answer
Call phone call on no answers
Company visibility in App list
Control over the access of anonymous, validated, registered
Custom privacy management
QR CODE
Creation of QR Codes with a easy call link
Association of a company to a QR Code
Association of a machine serial number to a QR Code
ADMIN
Management of company experts
Management of company administrators
Management of company experts groups
Mandatory Single Sign-On (SSO)
Email support 9:00-18:00
Floating
Installing the support software on more than 1 PC
Multiple emails with a single license
Providing audio/video support
Unlimited
Filing recorded images and videos in Cloud mode
30 Days 6GB
PLATFORM
Mobile App (iOS and Android) for client
PC App for expert (Mac and Windows)
Web App for expert (PC and Mobile)
Use on mobile without installation (web) for client
Use with Smart Glasses
CAMERA
Selection of smartphone camera (rear or frontal)
Turning the LEDs on and off
Digital zoom
Use with external cameras
AUDIO / VIDEO
Mute michrophone (both customers and expert)
Pause the video
Automatic bandwidth adaptation (based on network conditions)
Video quality management (HD)
ASSISTANCE
Queuing system
Taking photos from remote devices
Video recording of the support provided
Indications in Augmented Reality
Indications in Freeze mode
Saving photos with indications
Extensive objects palette in drawing
Live pointer
Screen sharing
Meeting
Indications in meeting
Chat with customers
Connection status
File transfer
Text and voice translation
QR Code scanning
GPS location
Full screen view
ASYNC FUNCTIONALITIES
Drawing on a photo from gallery
Photo editing
Experts chat
Send message to offline custimers (Push notifications)
20 SMS/month for free
Invite customers via SMS
Invite customers via email
Customer code sharing
DATA SAVING
Assistance sheets
Assistance search
Associate company to a customer
Companies & customers address book
Custom machinery and assistance tags
Customer satisfaction management
Download photos and videos
Download assistance reports in PDF
Assistances data export to CSV
Dashboard (Acty utilization statistics for expertes and customers)
CALL
Call with pin
Call to all company experts
Choose the expert to call for customer (configurable)
Choose the group of expert to call for customer (configurable)
Leave a chat message on no-answer
Call phone call on no answers
Company visibility in App list
Control over the access of anonymous, validated, registered
Custom privacy management
QR CODE
Creation of QR Codes with a easy call link
Association of a company to a QR Code
Association of a machine serial number to a QR Code
ADMIN
Management of company experts
Management of company administrators
Management of company experts groups
Mandatory Single Sign-On (SSO)
Email support 9:00-18:00

Try augmented reality remote video assistance for your business!

Free Trial

Add-on

Take advantage of Acty to its full functionality.
Add the following add-ons to the Named and Floating versions:

White label

Keep your brand presence alive in your customers’ memories. Choose Skin Package to use the colors and brand of your business within the app and web interface (Web Expert). Choose Clone App to have your app customized without any reference to Acty.

CRM Integration

Integrate Acty into your systems to reduce errors and speed up procedures.
Transfer data from each individual service to your enterprise CRM with APIs and Zapier integration. Use Acty’s existing connectors for Microsoft Dynamics, Salesforce, and Deskoala.

Training

All the information and useful tips for you and your team to get off to the best start with your new technology. Online training: organize a training webinar (maximum 10 people). In-person training: hold a course at your location

Smart Glasses

Be more efficient and reduce run times by wearing Smart Glasses. Get your Smart Glasses configured, with the Acty app installed and tested. Acty is compatible with the best models on the market.

Learn More

Server

Use Acty in Cloud mode, or install it On-Premise at your data center. Preferable solution in cases where: the direct management of data is essential for you for company policies; you need greater flexibility of configuration for integration with the other company software architectures; your company is geographically located.

Storage

Independently manage the storage and persistence duration of data collected during operations.
Archive service records with captured photos and videos in your company’s proprietary cloud storage using connectors for Amazon AWS, Azure and Google.

Giorgio Nepa CEO

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