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Remote support software with augmented reality

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Acty is a remote visual assistance software dedicated to industrial, production, and manufacturing

Compared to competing products, Acty stands out because it solves the specific problems of companies that manufacture machinery and perform field maintenance.

Intuitive, Effective, and Easy-to-Use Remote Support Software

Without installing Apps, 3D Augmented Reality and automatic translator functions are immediately available, with or without Smart Glasses. Acty offers everything you can expect from professional software used by industrial market leaders.

Discover Remote Support in Augmented Reality

30% INCREASE IN FIRST-TIME FIX RATE

50% IMPROVEMENT IN RESOLUTION TIME

20% SAVING ON TRAVEL COSTS

+25% CUSTOMER SATISFACTION

Industrial sector leaders use Acty

ABB
Cavanna
amadalogo
Bosch_Rexroth
salvagnini
ATS-Corp

prima_industrie
IVECO
Olympus
handtmann
System logistics
fives

Augmented Reality in Industry

Many companies use Augmented Reality in manufacturing to add value and increase the productivity of their service. Find out how to improve service with AR your industry!

Are you interested in increasing the efficiency of your service?

Are you interested in reducing the time invested in remote interventions, even in other countries? What about  sharing the knowledge of your most experienced experts with junior technicians?

Explore Acty’s possibilities

Clear, functional and high-performing operational instructions

Work Instructions is a module of Acty designed to create step-by-step instructions for technicians working directly on the machine and for operators providing decisive AR remote assistance to fix faults in fastest way. AR Work Instructions are not limited to fault resolution procedures for machinery, but they can range from periodic maintenance to quality audits.

Discover how to provide Digital Operational Instructions

AI-driven chatbot

Sophia is a new module of Acty, that uses Artificial Intelligence to acquire informations from your documents and product manuals. Users can chat with Sophia to get immediate answers 24/7.

Contact us to discover more

Smart Glasses for Remote Support through 3D AR

Technicians equipped with Smart Glasses can view the machine they need to work on and receive remote instructions directly on the glasses’ lenses, including arrows, symbols, text, and 3D objects. This maximizes the capabilities of our Acty remote assistance software.

Learn more about remote assistance with Smart Glasses

Customer service with Service Hub

Through Service Hub, industrial and manufacturing companies can simplify customer support, reduce costs, and improve customer satisfaction. Service Hub allows for 24/7 assistance and is particularly useful when exporting machinery and plants to different parts of the world, requiring support management across various time zones.

Discover Service Hub

EDUCE CUSTOMER SUPPORT COSTS

Remote assistance software like Acty makes it easier and more intuitive to solve problems by operating remotely, thus saving your company on travel costs.

FIELD TRAINING OF TECHNICIANS

Technicians with less experience can become immediately productive thanks to the assistance received remotely from a more experienced colleague.

BREAK DOWN LANGUAGE BARRIERS

If you export your products, activate the automatic translator: you have more than 100 languages at your disposal.

BECOME MORE ECO-FRIENDLY

Operating remotely results in a reduction of commuting and, therefore, of pollutant emissions and road traffic.

Acty is a software developed by Icona Srl Let Icona Srl help you communicate with your counterparts at every touchpoint. Our easy-to-use customer support software easily adapts to different company needs and implements innovative technologies that will become your market differentiating factors.

Start improving your remote support!

Contact us to discuss your business peculiarities. Our consultants will show you the features of Acty that best meet your remote assistance needs.

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