Remote support software with augmented reality
Acty is a visual assistance software dedicated to industrial, production, and field service companies
Compared to competing products, Acty stands out because it solves the specific problems of companies that manufacture machinery and perform field maintenance.
Intuitive, Effective, and Easy-to-Use Remote Support Software
Without installing Apps, 3D Augmented Reality and automatic translator functions are immediately available, with or without Smart Glasses. Acty offers everything you can expect from professional software used by industrial market leaders.
30% INCREASE IN FIRST-TIME FIX RATE
50% IMPROVEMENT IN RESOLUTION TIME
20% SAVING ON TRAVEL COSTS
+25% CUSTOMER SATISFACTION
Industrial sector leaders use Acty
Are you interested in increasing the efficiency of your service?
Are you interested in reducing the time invested in remote interventions, even in other countries? What about sharing the knowledge of your most experienced experts with junior technicians?
Explore Acty’s possibilitiesClear, functional and high-performing operational instructions
Work Instructions is a module of Acty designed to create step-by-step instructions for technicians working directly on the machine and for operators providing remote assistance to those resolving faults. It is not limited to fault resolution procedures for machinery, but it can range from periodic maintenance to quality audits.
AI-driven chatbot
Sophia is a new module of Acty, that uses Artificial Intelligence to acquire informations from your documents and product manuals. Users can chat with Sophia to get immediate answers 24/7.
Contact us to discover moreSmart Glasses for Remote Support through 3D AR
Technicians equipped with Smart Glasses can view the machine they need to work on and receive remote instructions directly on the glasses’ lenses, including arrows, symbols, text, and 3D objects. This maximizes the capabilities of our Acty remote assistance software.
Customer service with Service Hub
Through Service Hub, industrial and manufacturing companies can simplify customer support, reduce costs, and improve customer satisfaction. Service Hub allows for 24/7 assistance and is particularly useful when exporting machinery and plants to different parts of the world, requiring support management across various time zones.
EDUCE CUSTOMER SUPPORT COSTS
Remote assistance software like Acty makes it easier and more intuitive to solve problems by operating remotely, thus saving your company on travel costs.
FIELD TRAINING OF TECHNICIANS
Technicians with less experience can become immediately productive thanks to the assistance received remotely from a more experienced colleague.
BREAK DOWN LANGUAGE BARRIERS
If you export your products, activate the automatic translator: you have more than 100 languages at your disposal.
BECOME MORE ECO-FRIENDLY
Operating remotely results in a reduction of commuting and, therefore, of pollutant emissions and road traffic.
Acty is a software developed by Icona Srl
Let Icona Srl help you communicate with your counterparts at every touchpoint. Our easy-to-use customer support software easily adapts to different company needs and implements innovative technologies that will become your market differentiating factors.