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Remote support software with augmented reality

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Acty is a remote visual assistance software dedicated to industrial, production, and manufacturing

Compared to competing products, Acty stands out because it solves the specific problems of companies that manufacture machinery and perform field maintenance.

Intuitive, Effective, and Easy-to-Use Remote Support Software

Without installing Apps, 3D Augmented Reality and automatic translator functions are immediately available, with or without Smart Glasses. Acty offers everything you can expect from professional software used by industrial market leaders.

Discover Remote Support in Augmented Reality

30% INCREASE IN FIRST-TIME FIX RATE

50% IMPROVEMENT IN RESOLUTION TIME

20% SAVING ON TRAVEL COSTS

+25% CUSTOMER SATISFACTION

Industrial sector leaders use Acty

ABB
Cavanna
amadalogo
Bosch_Rexroth
salvagnini
ATS-Corp

prima_industrie
IVECO
Olympus
handtmann
System logistics
fives

Augmented Reality in your industry

Many companies use Augmented Reality in manufacturing to add value and increase the productivity of their service. Find out how to improve service with AR your industry!

Are you interested in increasing the efficiency of your service?

Are you interested in reducing the time invested in remote interventions, even in other countries? What about  sharing the knowledge of your most experienced experts with junior technicians?

Explore Acty’s possibilities

Clear, functional and high-performing operational instructions

Work Instructions is a module of Acty designed to create step-by-step instructions for technicians working directly on the machine and for operators providing decisive AR remote assistance to fix faults in fastest way. AR Work Instructions are not limited to fault resolution procedures for machinery, but they can range from periodic maintenance to quality audits.

Provide Digital Operational Instructions

Let’s eliminate language barriers

Simultaneous Text and Voice Translation: Break down language barriers, enabling smooth communication between experts and customers in over 120 languages.

Integrated Chat: Instantly communicate with your customers, facilitating collaboration and real-time problem resolution.

Support Cards and Reports: Keep track of all support activities, monitor team performance, and generate reports to evaluate the effectiveness of the support.

Provide multilingual support

Interact with technical documentation

Sophia is Acty’s module that allows technicians and customers to get immediate and precise answers to their questions about machines and maintenance. Thanks to integration with ChatGPT, it analyzes previously uploaded manuals and provides accurate responses.

✔️ AI-Powered Consultation
✔️ In-depth insights with links to relevant sections
✔️ Management of multilingual documentation

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Smart Glasses for Remote Support through 3D AR

Technicians equipped with Smart Glasses can view the machine they need to work on and receive remote instructions directly on the glasses’ lenses, including arrows, symbols, text, and 3D objects. This maximizes the capabilities of our Acty remote assistance software.

Discover Smart Glasses

The solution to all after-sales problems

Service Qube is the ready-to-use service portal that allows you to efficiently and accurately manage all service-related activities, manuals, spare parts, maintenance and diagnostics from a single point.

It enables 24/7 support and is especially useful when exporting machinery and systems to different parts of the world, requiring support management across various time zones.

✔️ Centralization: single point for after-sales needs.
✔️ Efficiency: automate and streamline service processes.
✔️ Accessibility: everything you need, just a QR Code away.

Discover Service Qube

SUPPORT EFFICIENCY

Quickly understand the problem, guide technicians’ step by step, and improve resolution rates and time taken.

KNOWLEDGE TRANSFER

Share expertise to accelerate training and provide rapid assistance to less experienced colleagues.

COMPLETE KNOWLEDGE

Track information from every intervention, recording data and generating reports.

REDUCE TRAVEL AND COST

Collaborate in real-time and guide technicians to solve problems, reducing travel and costs.

Acty is a software developed by Icona Srl Let Icona Srl help you communicate with your counterparts at every touchpoint. Our easy-to-use customer support software easily adapts to different company needs and implements innovative technologies that will become your market differentiating factors.

The advanced video solution for rapid problem resolution

Contact us to discuss your business peculiarities. Our consultants will show you the features of Acty that best meet your remote assistance needs.

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