QRCode and Guest Access! Discover the 6.0 release

acty qr code

We’re very excited to announce the latest release of Acty 6.0.

By popular demand, we have implemented the guest access feature and the QRCode function. Activating it is now very easy and will allow you to quickly display the information of the machine you want to service. You can also customize the QRCode with a text, your own icon if you have the SkinApp, and also integrate it with external systems. Finally, enjoy Act’s new graphics with an improved login screen, which is now more intuitive and modern.

Assistance

Guest access in video assistance meetings

In Acty release 6.0 we have finally created the guest access, which allows, during a service, to invite an expert colleague or a technician from another company to participate in the meeting even without an Acty license. During a support session, it will be possible to activate the meeting function and invite anyone to participate in the meeting, simply by sending them the link obtained with the appropriate button in the meeting management interface.

In this way, those who receive the link will be able to participate in the meeting by seeing everything that happens and participating in the conversation and seeing the directions in augmented reality. This feature is available for Floating licenses and for each license you can invite up to 3 guests for a total maximum of 10 participants in the meeting.

Remote assistance access invitations also via e-mail

To improve your customers’ engagement, you can now invite them to log in to Acty, not only with SMS, but also by sending them an email!

It will be possible to generate this invitation while keeping the expert’s contact information confidential, ensuring that contact between technician and expert is always through company-controlled channels to avoid loss of tracking.

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QRCode

Machine data visualization with QRCode

The QRCode function has been improved thanks to your feedback; we have added the possibility to display information about the machine you want to service. To activate this feature, simply fill in the notes field on the QRCode to automatically link the call data within the service record.

Imports, customizations and integrations

Finally, to facilitate the work of creating QRCodes we have added the ability to perform a massive import from an Excel spreadsheet, customize the text above and below the QRCode, customize the icon (if you have the SkinApp), and finally, made available API to create Acty QRCodes generated by external systems.

Acty QRCode per assistenza remota sui macchinari
Customize the text and logo of your QRCode

User Experience – UX

New graphic design

As part of Acty’s continuous improvement, we have revamped the login screen, making it simpler and more modern.

Contextual help

Acty has been thought from the beginning to be very easy to use but wanting to improve the knowledge of the software over time, a help button has been inserted in the main screens that allow you to have a graphic illustration of the main functions present on the screen you are viewing.

Help in Acty

Minor Functions

Last, a number of minor improvements:

  • possibility of making Single Sign On (SSO) mandatory for all experts in the company
  • request of the GPS position automatically at the start of the assistance,
  • possibility of deleting non-useful photos and videos from an assistance card.

Francesco Riglietti Product Manager

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